Contact and Support
Two different things bring people to this page: a problem with an order, or a question about an instrument. They go to two different places.
Something about an order
Amazon Owns the Whole Order
Anything bought through the links on this site is sold and shipped by Amazon, and Amazon keeps hold of it from checkout onward. Signing in to your account is the fastest route, because the purchase is already attached to it. That covers:
- Where the package is
- Refunds and sending something back
- Charges, billing and payment problems
- An instrument that arrived damaged
- Missing accessories from a kit
- A replacement or a repair
We cannot see, change or refund an order placed on Amazon. Their support team can, and usually within a few minutes.
Something about an instrument
Start With the Manual and the Listing
Kit contents differ between models and get revised over time, so the accessory list on the product page is always more current than any write-up. The manual in the box covers button functions, socket types and assembly for the exact unit you own.
- What comes in each kit
- Electric and acoustic guitars
- Keyboards, pianos and MIDI
- Common questions answered
A guitar that buzzes or fights your fingers is usually asking for a setup rather than a return. Any local music shop can lower the action and dress the fret ends in one visit.
The Company Behind RockJam
RockJam is a brand of PDT, a musical instrument company based near Manchester in the United Kingdom. PDT also runs Music Alley and Martin Smith, which is why those names turn up beside RockJam in the same stores. Warranty terms come from the seller of record on your order, so the Amazon listing is where to check them.
About this website
As an Amazon Associate, shoprockjam.com earns from qualifying purchases. Nobody here is affiliated with RockJam or PDT, and neither company reviews or approves what appears on these pages.
Reaching whoever runs the site: the WHOIS record for shoprockjam.com carries a contact form.
Looking for the Instruments?
The whole range sits on one Amazon page, with the current box contents listed against each instrument.
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